SaaS-Reviews Top Business VoIP Service Providers
Not all Business VoIP solutions are created equal. Phone traffic is the backbone of many businesses. For most customers, dealing with a website does not outweigh getting information or discussing issues with a customer service representative. Conversation builds customer loyalty through direct customer relations. Come take a look at a few of our top rated business VoIP service providers.
X Series is a new platform that combines robust call, collaboration, conferencing, and contact center solutions to help businesses succeed where customer experience is everything.
Telzio provides reliable and robust telephone communications in the cloud. They build forward-thinking solutions and handle billions of calls for leading companies around the world.
Temasys is a Platform as a Service (PaaS) company based in Singapore and Palo Alto, USA. The Temasys WebRTC Platform enables business application developers to easily integrate voice, video, chat and data transfer into any app, on any device, at any scale.
MegaPath business telecommunications was founded in 1996. MegaPath provides voice, data, security, and cloud services for businesses in need of an upgrade.
Ooma is a consumer telecommunications company based in California. Users can make unlimited phone calls in the US and Canada for a low monthly fee.
One of the fastest growing VoIP companies in America. They offer in-house customer supported, affordable phone services for small businesses.
Benefits of using VoIP for your business:
- Capture of caller information.
- Competitive service plans and pricing.
- Network support.
- Call queuing.
- Mobile applications.
- Online account management.
- Call logs and advanced call analytics.
- Integration with existing platforms.
- Guaranteed service level agreements.
- Live and online customer support.
Many businesses are turning to Voice over Internet Protocol to fulfill their calling needs. Business VoIP enables your business to communicate over the internet verses using traditional phone lines, and calls cost significantly less, with relatively the same quality and reliability as standard phone service. By 2015, the expected market share of land-line phone systems is 16%. Due to the combined growth of business VoIP and cellphones in the business arena. Don’t be fooled though, there are cons to a all cloud based phone system, but most businesses find the benefits of a business VoIP system out weigh the disadvantages.
The first and most important to the majority of business owners is cost. This is where business VoIP systems shine. Most providers charge a monthly service fee per line, generally $20 to $30 compared to $35 to $45 for a traditional land-line system. The second cost incurred is the price of the handset. This can range from $50 to several hundred depending on the application and needs of the customer, again similar to a traditional system. This is where the similarities end though. With a business VoIP phone system there is a seemingly endless stream of features, which for the most part are included in the service base rate. Being cloud based and hosted on the internet , there are no installation or maintenance costs. The traditional phone system or PBX system with the same features requires added hardware, expert installation, and maintenance, which can run into the thousands of dollars.
Call quality is a major concern in the theater of land-line verses internet phone systems. Traditional phone systems were the benchmark for call quality. No longer is this true for most users. Due to the technology innovations of business VoIP service providers and faster internet speeds the tables have turned. The quality and reliability of your business VoIP service is dependent on your internet provider as well as being reliant on electricity. The faster the speed of your internet connection and that connection’s stability directly reflect your business VoIP service quality. The loss of power is another factor. Where a traditional land-line system is powered across the wired phone lines, your VoIP service is not. To circumvent this issue, many business VoIP service providers can automatically rout calls to a cellphone or other backup number in case of a power failure or internet outage.
Most VoIP and PBX systems generally provide call forwarding, internal transferring, voice mail, conference calling, and office intercom. Business VoIP systems have several features not available to traditional PBX systems. The ability to use any computer or office phone as your personal extension, a smartphone as an extension of your business’ phone system, flexibility to redesign or expand your phone system on the fly through your VoIP providers website or integrated app, voice to text or email service, E-Fax, find-me/follow-me service, video calling/conferencing, little to no hardware, ease of set-up, and easy integration with existing office software and apps like CRM. No longer is VoIP just an alternative to land-lines. VoIP technology can provide a business with the tools necessary for improved productivity and all at a lower cost and monthly savings to that business.